Contact hvacloadcalc.org
Single contact channel: info@hvacloadcalc.org. Use it for correction reports, methodology questions, accessibility issues, topic suggestions, press inquiries, and privacy or takedown requests. Category-specific guidance and response timelines documented below.
Email the site
info@hvacloadcalc.orgChoose a subject line that matches one of the categories below (Correction, Methodology question, Accessibility issue, Topic suggestion, Press / Outreach, Privacy, Other) — it helps prioritize and route the message.
What this site can and cannot help with
Email contact is designed for editorial feedback (corrections, methodology questions, accessibility issues, topic suggestions) and a few specific administrative categories (press inquiries, privacy/takedown). Categories the site does NOT help with are listed below so the inbox does not become a dead-letter office for misdirected requests.
| Request type | Response |
|---|---|
| Report a factual or methodology error in published content | Yes — acknowledged within 14 days, logged at /corrections/ |
| Ask a methodology question about how a calculator computes | Yes — response within 30 days for substantive questions |
| Report an accessibility issue (screen reader, mobile, keyboard) | Yes — treated as a bug, fix attempted within 30 days |
| Suggest a topic for future coverage | Yes — informs editorial roadmap, no individual response guaranteed |
| Press inquiry, podcast invitation, research collaboration | Yes — response within 14 days when in scope |
| Privacy concern, takedown notice, or DMCA request | Yes — acknowledged within 7 days, processed per applicable law |
| "What size heat pump do I need for my house?" | No — use the calculators at /tools/heat-pump-size-calculator/; we do not provide individual consultations |
| "Can you recommend a contractor near me?" | No — use state HVAC licensing board lists, ACCA member directory, or your state energy office HEEHRA-participating contractor list |
| "Which brand should I buy?" | No — see ENERGY STAR Most Efficient, NEEP CCASHP product list, or AHRI Directory for authoritative product information |
| "My AC is making a strange noise, what is wrong?" | No — call a licensed HVAC contractor for diagnostic service; the site does not provide remote diagnostics |
| "I want to learn HVAC professionally — how do I start?" | No — contact your state HVAC trade association or community college HVAC program; the site is not a training resource for credentialing |
| "Can I purchase a sizing consultation or paid Manual J?" | No — for site-specific Manual J, hire a credentialed contractor or HERS rater using ACCA-approved software |
Subject line guidance
Using a clear subject line ensures the message is routed appropriately and processed with the right priority. The guidance below describes each category, the expected response timeline, and the input that produces the fastest resolution.
| Subject line | When to use | Response | Best input for fast resolution |
|---|---|---|---|
| Correction | Factual, numeric, or methodology error in a published article or calculator | Acknowledged within 14 days; logged at /corrections/ when implemented | Article URL + exact quoted text + corrected text + supporting primary source |
| Methodology question | How a specific formula or default was chosen, or how to interpret calculator output | Response within 30 days for substantive questions | Specific calculator URL + input values you tried + question about output interpretation |
| Accessibility issue | Difficulty using the site with screen reader, keyboard navigation, mobile, or specific browser | Treated as a bug; fix attempted within 30 days | Page URL + assistive technology used (VoiceOver, NVDA, keyboard-only) + specific problem |
| Topic suggestion | Suggestion for a topic not yet covered on the site | Informs editorial roadmap; no individual response guaranteed | Topic + why it would help readers + (if known) primary sources that cover it |
| Press / Outreach | Press inquiry, podcast invitation, or research collaboration | Response within 14 days when in scope | Publication or program + topic + timeline + permission to reference the site by name |
| Privacy | Privacy concern, GDPR or CCPA request, legal takedown notice, or DMCA | Acknowledged within 7 days; processed per applicable law | Specific URL + nature of request + legal basis if applicable |
| Other | Anything else that does not fit the categories above | Response time depends on category | Clear description of what you need help with |
How correction reports are processed
Correction reports are the highest-priority category. The process is deliberate and documented at /corrections/.
- Step 1: Send. Email info@hvacloadcalc.org with subject "Correction" and include the article URL, the exact quoted original text, your proposed corrected text, and the primary source supporting the correction.
- Step 2: Acknowledge (within 14 days). We confirm receipt and indicate the expected processing timeline based on severity (critical safety: 14 days; material methodology: 30 days; typo: 7 days).
- Step 3: Verify. The cited primary source is checked. If the source supports the correction, the article is updated. If the source is ambiguous or contests the correction, we may respond with follow-up questions before implementing.
- Step 4: Implement. The article is updated, the last-reviewed date refreshed, and the correction logged at /corrections/ with original claim, corrected claim, date, and supporting source.
- Step 5: Attribute (with consent). If the reporter opted in to attribution (by writing "attribute as [name, affiliation]" in the original message), the correction log entry includes the attribution. Default is no attribution unless explicitly requested.
Privacy and data requests
For GDPR, CCPA, or equivalent privacy requests — access, correction, deletion, portability, opt-out — email info@hvacloadcalc.org with subject "Privacy" and describe the request. Acknowledgment within 7 days; substantive response within 30 days. See the privacy policy for what data is held and how it is processed.
Frequently asked questions
- Will you do a Manual J for my specific house?
- No. The site does not provide individual Manual J consultations on a paid or unpaid basis. The calculators on the site produce planning-grade output sufficient for evaluating contractor quotes and understanding magnitudes. For permit-grade Manual J on a specific home, hire a credentialed party (HVAC contractor with ACCA-approved software, or an independent HERS rater). Expected cost is $300-$800 depending on home complexity.
- Will you recommend a contractor in my area?
- No. The site does not maintain a contractor directory, does not receive referral fees, and does not have visibility into contractors in any specific area. For finding contractors, the most useful starting points are: state HVAC licensing board lists (typically searchable by zip code), ACCA member directory (acca.org), NEEP CCASHP installer locator for cold-climate heat pump work, and your state energy office HEEHRA-participating contractor list. Verify any contractor against your state licensing board before signing.
- Can you recommend a specific equipment brand or model?
- No, because equipment selection for a specific home depends on local climate, electricity and gas prices, contractor availability, and other factors the site cannot evaluate from an email exchange. The content points at authoritative product lists (ENERGY STAR Most Efficient, NEEP CCASHP product list, AHRI Directory) where every qualifying model is published with independently-verified specs — those lists are more reliable than any opinion the site could offer.
- How fast do you respond to email?
- Depends on category. Correction reports: acknowledged within 14 days. Methodology questions: response within 30 days for substantive questions. Accessibility issues: investigated within 30 days. Privacy/takedown: acknowledged within 7 days. Topic suggestions: informs the editorial roadmap but individual response not guaranteed. Press inquiries: response within 14 days when in scope.
- Do you accept guest articles?
- Not currently. The editorial voice and quality bar require careful single-author maintenance. We do welcome corrections, methodology feedback, and topic suggestions by email, but full article contributions are outside scope. If you have written content that you think would fit the site's editorial standards, you can describe it in a topic suggestion email for editorial consideration.
- Is there a phone number, contact form, or physical address?
- No. Email at info@hvacloadcalc.org is the sole communication channel. Owner identity and address are on file with hosting and infrastructure providers and disclosed where legally required. For editorial purposes, email is sufficient — the site is not large enough to support phone support, and other channels would create message-fragmentation problems.